Privacy Policy

Last Updated: 26 June, 2025

Kulcha Cultr Technologies Private Limited ("Company," "we," "our," or "us") operates the PickUp! mobile application ("App") and is committed to safeguarding your personal information. This privacy policy ("Privacy Policy") outlines the types of data we collect, how we use it, how we share it, your rights, and how we ensure the protection of your data when you use our App and related services (collectively, "Services").

Your use of the App constitutes your acknowledgment and agreement to the terms of this Privacy Policy. If you do not agree to this policy, please discontinue the use of our Services.

1. INFORMATION WE COLLECT

1.1 Information You Voluntarily Provide

• Full name, phone number, and email address.
• Residential address or current location provided while placing an order.
• Payment details (handled securely via Razorpay).
• Login credentials via third-party services like Google.

1.2 Automatically Collected Information

• Geolocation for order tracking and listings.
• Device info, browser, OS, and diagnostics.
• App usage and interactions.
• Cookies and session data.

1.3 Aggregated and Analytical Data

• Peak ordering times
• Popular menu items
• Age group/demographic insights (anonymized)

2. HOW WE USE YOUR INFORMATION

• Account registration and management
• Order processing and status updates
• App performance and personalization
• Fraud prevention and analytics via Firebase
• Transactional and promotional communication

3. DISCLOSURE OF INFORMATION

• To Razorpay, Firebase, and restaurant partners
• Legal or regulatory requests

4. DATA RETENTION

We keep your data for as long as necessary for functionality and compliance. No deletion option is currently available for users.

5. DATA SECURITY

We use HTTPS, secure storage, and Razorpay PCI-compliant systems. Absolute security cannot be guaranteed.

6. ELIGIBILITY AND MINORS

We do not knowingly collect data from children under 18. If discovered, it will be deleted.

7. YOUR RIGHTS AND CHOICES

Data deletion and communication opt-out features are currently unavailable. Contact us for queries.

8. CHANGES TO THIS POLICY

We may revise this policy at any time. Continued use of the App signifies acceptance.

9. CONTACT INFORMATION

Kulcha Cultr Technologies Private Limited
#44/A, AGS Layout, Arehalli, Subramanyapura,
Bangalore South - 560061, India
Email: support@pickupwastaken.com

Thank you for trusting PickUp! Transparency in every byte.